{"id":2684,"date":"2026-09-06T23:32:52","date_gmt":"2026-09-06T23:32:52","guid":{"rendered":"https:\/\/g80.com\/es\/soporte\/"},"modified":"2026-09-06T23:32:52","modified_gmt":"2026-09-06T23:32:52","slug":"soporte","status":"publish","type":"page","link":"https:\/\/g80.com\/es\/soporte\/","title":{"rendered":"Soporte"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Si tiene alguna duda o problema, o necesita ayuda, escriba a nuestro equipo de soporte: <a href=\"mailto:support@g80.com\">support@g80.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00bfNecesita devolver un producto?<\/strong> <a href=\"https:\/\/g80.com\/es\/devoluciones\/\">Inicie una solicitud de devoluci\u00f3n<\/a> y le abriremos un ticket de soporte.<\/p>\n\n\n\n<h2 class=\"wp-block-heading g80-product-section-heading\" style=\"text-decoration:none; display:inline-block; padding-bottom:1px;\">Env\u00edos y entregas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Queremos que quede satisfecho con nuestros productos y servicios. Esta pol\u00edtica de env\u00edos describe nuestros procedimientos de env\u00edo y entrega. L\u00e9ala con atenci\u00f3n antes de hacer su pedido para que la entrega sea puntual y sin contratiempos.<\/p>\n\n\n\n<div class=\"g80-product-faq-accordion\">\n  <div class=\"g80-product-faq-item\">\n    <button class=\"g80-product-faq-question\">\u00bfA d\u00f3nde no hacen env\u00edos?<\/button>\n    <div class=\"g80-product-faq-answer\">\n      <p>Algunos estados y ciudades no permiten la entrega de nuestros productos. Los pedidos con direcci\u00f3n de entrega en esos lugares se cancelan y se reembolsan, descontando un cargo por reposici\u00f3n del 15\u00a0%, as\u00ed que revise su direcci\u00f3n de entrega antes de hacer su pedido.<\/p>\n      <p><a href=\"https:\/\/g80.com\/es\/restricciones-de-envio\/\">Vea la lista completa de restricciones de env\u00edo<\/a><\/p>\n    <\/div>\n  <\/div>\n\n  <div class=\"g80-product-faq-item\">\n    <button class=\"g80-product-faq-question\">\u00bfCu\u00e1nto tarda en procesarse un pedido?<\/button>\n    <div class=\"g80-product-faq-answer\">\n      <p>Todos los pedidos se procesan en un plazo de dos d\u00edas h\u00e1biles. Los pedidos no se env\u00edan ni se entregan los fines de semana ni los d\u00edas festivos.<\/p>\n    <\/div>\n  <\/div>\n\n  <div class=\"g80-product-faq-item\">\n    <button class=\"g80-product-faq-question\">\u00bfCu\u00e1les son las tarifas de env\u00edo y los tiempos de entrega?<\/button>\n    <div class=\"g80-product-faq-answer\">\n      <p>Los gastos de env\u00edo de su pedido se calculan y se muestran al finalizar la compra. Los tiempos estimados de entrega se le indicar\u00e1n una vez procesado el pedido.<\/p>\n    <\/div>\n  <\/div>\n\n  <div class=\"g80-product-faq-item\">\n    <button class=\"g80-product-faq-question\">\u00bfC\u00f3mo puedo rastrear mi pedido?<\/button>\n    <div class=\"g80-product-faq-answer\">\n      <p>Una vez enviado su pedido, recibir\u00e1 un correo de confirmaci\u00f3n de env\u00edo con un n\u00famero de rastreo con el que podr\u00e1 seguir su paquete. La informaci\u00f3n de rastreo puede tardar hasta un d\u00eda h\u00e1bil en aparecer en el sitio de la paqueter\u00eda.<\/p>\n    <\/div>\n  <\/div>\n\n  <div class=\"g80-product-faq-item\">\n    <button class=\"g80-product-faq-question\">\u00bfQu\u00e9 pasa si mi pedido se pierde o llega da\u00f1ado?<\/button>\n    <div class=\"g80-product-faq-answer\">\n      <p>Si recibi\u00f3 un art\u00edculo da\u00f1ado, escr\u00edbanos de inmediato a <a href=\"mailto:support@g80.com\">support@g80.com<\/a>. Incluya una descripci\u00f3n del da\u00f1o junto con fotograf\u00edas del art\u00edculo y del empaque. Trabajaremos con usted para resolverlo lo antes posible.<\/p>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading g80-product-section-heading\" style=\"text-decoration:none; display:inline-block; padding-bottom:1px;\">Pol\u00edtica de reembolsos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si por cualquier motivo no queda del todo satisfecho con su compra, a continuaci\u00f3n encontrar\u00e1 m\u00e1s informaci\u00f3n sobre nuestra pol\u00edtica de devoluciones.<\/p>\n\n\n\n<div class=\"g80-product-faq-accordion\">\n  <div class=\"g80-product-faq-item\">\n    <button class=\"g80-product-faq-question\">\u00bfC\u00f3mo devuelvo un art\u00edculo?<\/button>\n    <div class=\"g80-product-faq-answer\">\n      <p>Para devolver un art\u00edculo, escriba a nuestro equipo de atenci\u00f3n al cliente: <a href=\"mailto:support@g80.com\">support@g80.com<\/a> para obtener la aprobaci\u00f3n y un n\u00famero de autorizaci\u00f3n de devoluci\u00f3n de mercanc\u00eda (RMA). Una vez que reciba el n\u00famero de RMA, coloque el art\u00edculo bien protegido en su empaque original, incluya su comprobante de compra y env\u00ede la devoluci\u00f3n a la siguiente direcci\u00f3n:<\/p>\n      <p><strong>8403 Cross Park Drive Ste 3E, Austin TX 78754<\/strong><\/p>\n      <p>Tenga en cuenta que los gastos de env\u00edo corren por su cuenta, y le recomendamos usar un m\u00e9todo con rastreo para enviar la devoluci\u00f3n.<\/p>\n    <\/div>\n  <\/div>\n\n  <div class=\"g80-product-faq-item\">\n    <button class=\"g80-product-faq-question\">\u00bfCu\u00e1nto tarda en procesarse un reembolso?<\/button>\n    <div class=\"g80-product-faq-answer\">\n      <p>Una vez recibida su devoluci\u00f3n e inspeccionado el estado del art\u00edculo, procesaremos la devoluci\u00f3n o el cambio. El procesamiento de la devoluci\u00f3n o el cambio puede tomar hasta diez d\u00edas h\u00e1biles a partir de la recepci\u00f3n del art\u00edculo. Le avisaremos por correo electr\u00f3nico cuando su devoluci\u00f3n haya sido procesada.<\/p>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n<style>\n.g80-product-faq-accordion {\n  max-width: 100%;\n  margin: 20px 0;\n}\n\n.g80-product-faq-item {\n  border-bottom: 1px solid #e0e0e0;\n  margin-bottom: 10px;\n}\n\n.g80-product-faq-question {\n  background: none;\n  border: none;\n  width: 100%;\n  text-align: left;\n  padding: 15px 40px 15px 0;\n  font-size: 16px;\n  font-weight: 600;\n  cursor: pointer;\n  position: relative;\n  transition: color 0.3s;\n}\n\n.g80-product-faq-question:hover {\n  color: #9f0712;\n}\n\n.g80-product-faq-question::after {\n  content: '+';\n  position: absolute;\n  right: 15px;\n  top: 50%;\n  transform: translateY(-50%);\n  font-size: 24px;\n  color: #9f0712;\n  transition: transform 0.3s;\n}\n\n.g80-product-faq-item.active .g80-product-faq-question::after {\n  content: '\u2212';\n}\n\n.g80-product-faq-answer {\n  max-height: 0;\n  overflow: hidden;\n  transition: max-height 0.3s ease-out, padding 0.3s ease-out;\n  padding: 0 15px;\n}\n\n.g80-product-faq-item.active .g80-product-faq-answer {\n  max-height: 500px;\n  padding: 0 15px 15px;\n  transition: max-height 0.3s ease-in, padding 0.3s ease-in;\n}\n<\/style>\n<script>\n(function() {\n  'use strict';\n  document.querySelectorAll('.g80-product-faq-question').forEach(function(button) {\n    button.addEventListener('click', function() {\n      const faqItem = button.parentElement;\n      const isActive = faqItem.classList.contains('active');\n\n      \/\/ Close all other items\n      document.querySelectorAll('.g80-product-faq-item').forEach(function(item) {\n        item.classList.remove('active');\n      });\n\n      \/\/ Toggle current item\n      if (!isActive) {\n        faqItem.classList.add('active');\n      }\n    });\n  });\n})();\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Si tiene alguna duda o problema, o necesita ayuda, escriba a nuestro equipo de soporte: support@g80.com \u00bfNecesita devolver un producto? Inicie una solicitud de devoluci\u00f3n y le abriremos un ticket de soporte. Env\u00edos y entregas Queremos que quede satisfecho con nuestros productos y servicios. Esta pol\u00edtica de env\u00edos describe nuestros procedimientos de env\u00edo y entrega. [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":2681,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"footnotes":""},"class_list":["post-2684","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Soporte | G80<\/title>\n<meta name=\"description\" content=\"Soporte G80: pedidos procesados en dos d\u00edas h\u00e1biles, rastreo, restricciones de env\u00edo, cargo por reposici\u00f3n del 15 % y devoluciones con RMA. support@g80.com\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/g80.com\/es\/soporte\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Soporte | 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